sun life financial disability insurance complaints

Month later, still no newsI call the customer service and I am told MrsX called the pharmacy weeks ago and had no news MrsX said that it was unfortunate, but they could follow up with the pharmacy to get the right codeAll right, sounds like a possible resolutionShe says they will call me back later

Ok, an issueNo problem, let's call and get it resolvedThe agent I spoke to this time said that the code was wrong and there was nothing to doOkayNot understanding this difference in message between agents, I asked to speak to a supervisor, let's call her MrsX When I called customer service, I checked to see if the drug was insured and I was told it wasThe agent said to simply fill out the paper form and send it with the medical billI did itIt was refused I purchased prescription drugs twice (being a refill) at a pharmacyFor whatever reason, codes being used both times were not the sameOne was recognized and insured by Sunlife, the other not Since the issues are similar in the way they were handled (medical claims and disability claims are obviously different cases), I'll just briefly explain my medical claim issue to illustrate

I've dealt with Sunlife Financial a few times and I've ran into the same problem in both Medical Claims and Disability Claims (separate business departments) to understand that Sunlife Financial has a huge company culture issue At the end of Nov I tried to cancel a life insurance policy with Sunlife CanadaSo I called themApparently you can set a policy up over the phone but you can't cancel by phoneNo I had to send them an email to do thatToday I understand why I had to send them an emailSo they could deliberately delay canceling and charge me another month Here is the best part, I email on Dec 1st, they charged me on Dec 2nd, emailed me said I was missing information by Dec 6th I had given them everything they asked for and was told that because I was 'so late' in requesting to cancel none of my December premium could be refundedNot sure how four days is too late but whateverI let it goUntil yesterday when they sent me another email telling me that they were missing information they needed to cancel my policyThey said I needed to send them my full civic address for verification purposesHere is the thing, I NEVER gave them my civic address so how could they verify if it was correct or notAnd they they charged me another monthly premium So between Dec and Jan what were they doing? Apparently waiting to take more money from me It gets even better, I called my bank and apparently because I allowed a preauthorize payment plan I can't cancel itOnly the business can cancel it

Sun life financial disability insurance complaints